Cuan77 Privacy Policy – Malaysia User Data Protection

01Introduction

cuan77 Entertainment Group ("cuan77", "we", "our platform") takes our responsibility seriously in protecting the privacy and personal data of every user on our platform at cuan77.vin. This Privacy Policy was established to provide full transparency on how we handle your information.

This policy applies to all users accessing the cuan77 platform via web browser, mobile app, or any other digital channel we provide. By using our platform, you agree to the terms set out in this Privacy Policy.

We encourage you to read this document carefully. If you have any questions after doing so, our privacy team is ready to assist you through the available support channels.

02Data We Collect

Cuan77 collects your personal data in a number of different situations. We only collect information that is genuinely necessary to provide you with a safe, fair, and high-quality service.

Data you provide directly:

• Full name, date of birth, and IC or passport number (for KYC verification).
• Email address and mobile phone number for communication and account security purposes.
• Bank account details, e-wallets, or other registered payment method information.
• Current residential address for regulatory compliance requirements.
• Supporting documents uploaded during the KYC process, such as bank statements or utility bills.

Data collected automatically:

• IP address, browser type, operating system, and device information.
• Session data including pages visited, access times, and actions taken within the platform.
• Approximate location data based on IP address (not precise GPS).
• Game performance data and betting history for audit and fair play purposes.
• Communication logs between you and our support team.

03How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. cuan77 does not use your data for unrelated purposes without your prior consent.

• Identity verification and KYC — verifying that you are a legitimate user and meet the platform's minimum age requirement.
• Transaction processing — managing deposits, withdrawals, and all financial activity in your account securely and accurately.
• Platform security — detecting and preventing fraud, money laundering, bot usage, and other illegal activities.
• Service improvement — analysing usage patterns to improve overall platform quality, speed, and user experience.
• Service communications — sending important notifications related to your account, transactions, policy changes, and security matters.
• Marketing communications — sending promotions, bonuses, and special offers, but only if you have chosen to receive such communications.
• Regulatory compliance — meeting reporting obligations to the relevant regulatory bodies in accordance with applicable law.

04Data Sharing

Cuan77 does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your data with specific parties to keep the platform running properly:

• Payment service providers — banks, e-wallet companies, and payment processors that enable financial transactions to be processed securely.
• KYC service providers — third-party identity verification companies we use to verify user documents and identities.
• Technology infrastructure providers — cloud and hosting service providers that store and process data on our behalf under strict data protection agreements.
• Regulatory bodies and law enforcement agencies — when lawfully required by law, court order, or the relevant regulatory authority.
• Game partners — third-party game providers that require minimal session data to deliver the gaming experience; this data is limited to only what is necessary.

05Data Security

Cuan77 continuously invests in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

• Encryption of data in transit: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL certificates.
• Encryption of data at rest: Sensitive data is stored in encrypted format using AES-256 — one of the strongest encryption standards available.
• Multi-layered access control: Access to user data within our internal systems is restricted strictly to staff who genuinely require it, supported by a comprehensive audit log system.
• 24/7 Threat Monitoring: Our intrusion detection system monitors suspicious activity in real time, around the clock.
• Regular penetration testing: cuan77 conducts penetration testing by independent security experts every quarter to identify and address any vulnerabilities.
• Two-factor authentication (2FA): All user accounts can be protected with an additional authentication layer to prevent unauthorised access.

06Cookies & Tracking Technologies

The cuan77 platform uses cookies and similar tracking technologies to enhance your experience, secure your session, and understand how users interact with our platform.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies — collecting anonymised data on how users interact with the platform to help us improve performance and speed.
• Functional cookies — remembering your preferences and settings such as language, theme, and display preferences.
• Analytics cookies — helping us understand traffic patterns and platform usage through our internal analytics tools.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

07Your Rights

As a registered cuan77 user, you have the following rights regarding your personal data. We fully respect and uphold these rights:

To exercise any of the rights above, please contact our privacy team by email at [email protected] or via the platform's live chat. We will process your request within 30 working days.

08Data Retention

Cuan77 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active account data — retained for the duration your account remains active and in use.
• KYC and identity verification data — retained for a minimum of 7 years after account closure, in accordance with anti-money laundering (AML) legal requirements.
• Financial transaction records — retained for 7 years for audit and fiscal compliance purposes.
• Support communication logs — retained for 3 years for reference and dispute resolution.
• Cookie and session data — deleted automatically when the session ends or according to cookie expiry settings.

Once the defined retention period has elapsed, your data will be securely deleted or anonymised so it can no longer be linked to you personally.

09Policy Changes

Cuan77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to users via:

• In-platform notifications when you log in to your account.
• Email to the address registered in your account.
• Prominent notices displayed on the home page and this Privacy Policy page.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly within the platform
• Response Time: Within 30 working days for data-related requests

We are committed to addressing every privacy inquiry with seriousness and transparency. Your trust is the foundation of our relationship with you as a cuan77 user.