Cuan77 Terms and Conditions – Platform Usage Guidelines

01 Acceptance of Terms

Welcome to cuan77. By accessing, registering, or using any part of the cuan77 platform — whether through the website, mobile app, or any other interface we provide — you hereby agree to be fully bound by these Terms and Conditions.

These terms constitute a valid and binding agreement between you as the user and cuan77 Entertainment Group as the platform operator. If you do not agree with any part of these terms, you are requested not to use our platform.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which together form the complete agreement between you and cuan77.

02 Eligibility & Registration

To register and use the platform cuan77, you must meet all of the following requirements without exception:

• Aged 18 years and above on the date of registration.
• Not residing in a country or territory where online betting activities are prohibited under local law.
• Not an employee, agent, or immediate family member of a cuan77 Entertainment Group employee or any associated company.
• Possessing full legal capacity to enter into a binding agreement.
• Registering in your own name and not on behalf of any other individual or entity.

During the registration process, you are required to provide accurate, current, and complete information. cuan77 reserves the right to request identity verification (KYC) at any time to ensure the accuracy of the information provided. The KYC process involves verifying identity documents such as a national ID or passport, as well as proof of current address.

03 User Account

Each user is only permitted to own one (1) active account on the cuan77 platform. Holding multiple accounts is strictly prohibited and constitutes a serious violation of these terms. cuan77 employs advanced detection systems to identify duplicate accounts, including detection via IP address, device, payment information, and device biometric data.

You are fully responsible for:

• Keep your password and account login details confidential.
• Ensuring no other party uses your account without authorisation.
• Reporting any unauthorised access to the cuan77 support team immediately.
• Updating your account information should any changes occur to your personal data.

Cuan77 will not be held liable for any losses arising from the use of your account by a third party due to your own negligence in maintaining account security.

04 Deposit & Withdrawal

Platform cuan77 supports a wide range of secure and trusted payment methods including direct bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong), e-wallets (Touch 'n Go eWallet, GrabPay), and cryptocurrencies (USDT, Bitcoin, Ethereum). All transactions are processed through channels protected by 256-bit SSL encryption.

• Minimum deposit: RM 30 per transaction.
• Minimum withdrawal: RM 50 per transaction.
• Daily withdrawal limit: RM 50,000 for standard accounts; higher limits available for VIP accounts.
• Withdrawal processing time: Under 3 minutes for accounts that have completed KYC verification.

All deposits and withdrawals must be made using a payment method registered in the same user's name. cuan77 does not accept payments from third parties. Any attempt to use another person's bank account or e-wallet may result in the transaction being declined and the account suspended for investigation.

05 Bonus & Promotions Policy

cuan77 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, and loyalty rewards. Each bonus is subject to wagering requirements (rollover) as specifically stated in the relevant promotion terms.

• Each account is only eligible to claim each bonus one time only unless otherwise stated.
• Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
• Bonus wagering requirements are typically between 5x to 20x bonus value, depending on the promotion type.
• Cuan77 reserves the right to void bonuses and related wins if there is evidence of promotion abuse or fraud.
• Using wagering strategies intended to circumvent bonus requirements (e.g., reverse betting or hedging) is prohibited.
• Bonus validity periods are as stated in each promotion; expired bonuses cannot be recovered.

06 Betting Rules

All betting activities on the platform cuan77 must comply with the game rules set for each category. Specific rules for each game — including sports betting, Live Casino, video slots, and fish shooting — are available within the respective game interface.

The general rules applicable to all types of wagering are as follows:

• All betting outcomes settled by the system are final and cannot be disputed unless there is a verifiable technical error.
• Cuan77 uses Random Number Generator (RNG) which has been independently audited by a third party to ensure the fairness of every game.
• In the event of a confirmed technical disruption, affected bets will be voided and funds fully refunded.
• Bets placed using bonus funds may be subject to a maximum betting limit as specified in the relevant bonus terms.
• Cuan77 reserves the right to void any wagers suspected to have been placed using automated bots, third-party software, or system bug exploitation.

07 User Conduct

Users cuan77 are required to conduct themselves in a courteous and responsible manner while using the platform. The following are strictly prohibited and may result in disciplinary action including account suspension or termination:

• Using offensive, threatening, or harassing language towards other users or support staff.
• Posting inappropriate, obscene, or unlawful content on any communication channel of the platform.
• Attempting to hack, attack, or disrupt the stability of the platform's technical infrastructure.
• Using automation software, bots, or scripts to gain an unfair advantage in games.
• Sharing or selling your account to another party.
• Engaging in any form of fraud, money laundering, or other illegal activities.

Cuan77 reserves the right to investigate and take immediate action without prior notice if there is reasonable suspicion that a user is involved in any of the activities listed above.

08 Privacy & Data

cuan77 takes your personal data protection seriously. All information you provide to us is collected, stored, and processed in accordance with Privacy Policy in detail. Your data is protected with 256-bit SSL encryption and will not be shared with third parties without your consent, unless required by law or the relevant regulatory authority.

By registering at cuan77, you grant us permission to collect and use your data for the following purposes:

• Identity verification and KYC compliance.
• Processing of financial transactions.
• Service improvement and user experience enhancement.
• Promotional communications, if you have opted in to receive them.
• Fraud prevention and illegal activity detection.

09 Liability Limit

Platform cuan77 is provided "as is" and we make no guarantee that the platform will always be free from errors, interruptions, or technical failures. While we make every effort to maintain platform uptime at 99.98%, there are circumstances beyond our control — such as power outages, natural disasters, or cyberattacks — that may affect our services.

In such situations, cuan77 is not liable for:

• Loss of profits or missed wins resulting from technical disruptions.
• Indirect or consequential losses arising from use of the platform.
• Losses arising from unauthorised access to your account by a third party due to your own negligence.
• Device damage or personal data loss resulting from use of the platform.

10 Account Termination

You may close your cuan77 account at any time by contacting our customer support team. Prior to closure, all eligible account balances will be processed for withdrawal in accordance with our standard transaction policy.

Cuan77 reserves the right to suspend or terminate a user account without prior notice under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Ownership of multiple accounts.
• Providing false information during registration or the KYC process.
• Requests from regulatory bodies or law enforcement agencies.

In the event of termination due to a violation, cuan77 reserves the right to withhold any account balance pending the completion of an investigation. If fraud is proven, all funds in the account may be fully forfeited.

11 Terms Amendment

cuan77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this page.

We will endeavour to notify users of material amendments via in-platform notifications or their registered email. However, it remains the user's responsibility to review this page periodically to stay informed of the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• Service Language: Bahasa Malaysia & English
• Response Time: Under 5 minutes via live chat

For more information about your rights as a user, our data protection policy, and responsible gaming practices, please refer to the relevant pages on our site.